Booking Conditions
We advise that you telephone for confirmation of availability before sending
your deposit and booking form.
- Main season bookings are from Saturday to Saturday or Friday to Friday as
stated in the brochure. Out of season we will be happy to arrange short breaks.
- A deposit of 25% of the total amount to pay is payable on booking, with the
remainder to be paid two calendar months (3 calendar months for
Christmas and New Year) before your holiday commences.
Bookings made less than two months before the beginning of your holiday must be
paid for in full. Provisional bookings will be held for 4 working days after the
reservation has been made. Your booking form and deposit should therefore be
sent by first class post to ensure it reaches us within the specified time.
- WE STRONGLY RECOMMEND THAT YOU TAKE OUT CANCELLATION INSURANCE.
In the event of a cancellation, you should notify us as soon as you are aware
of the circumstances leading to the cancellation. If you notify us of a valid
reason (eg. DISINCLINATION TO TRAVEL OR A WISH TO CHANGE THE DESTINATION OF
YOUR HOLIDAY ARE NOT VALID REASONS AND WILL LEAVE YOU RESPONSIBLE FOR PAYMENT
OF YOUR HOLIDAY IN FULL) for cancellation NOT LESS THAN 10 WEEKS before your
start date we will retain your deposit only, Any cancellations notified later
than this will leave you liable for the balance. We will of course endeavour
to re-book, but in the event we are unable to do this you are responsible for
the full amount. All cancellations should be notified in writing by first
class post. You may be asked to to provide proof of your need to cancel.
- Any complaint must be notified immediately to give us the opportunity
to rectify the situation. We will not be held responsible for any complaint
not notified during the period of your holiday.
- Any damage or breakages must be notified and paid for. We will not normally
charge for accidental damage of a minor nature, but it should still be notified
to us in order that we can repair or replace the damaged objects.
- We accept no liability for any accident, injury, loss or damage experienced
by any guest, visitor, vehicle or their belongings, however caused. It should be
noted that leisure facilities are unsupervised and it is a parents responsibility
to ensure that children are adequately supervised and to ensure that safety
regulations are complied with.
- Please do not exceed the maximum number of guests stated. We retain the right
to ask any unauthorised guest to leave.
- Some of our properties do not accept pets, or allow smoking. Please ensure
that you are aware of the conditions before booking. Where pets are allowed,
they must be pre-booked and paid for. They should not be allowed in bedrooms or
on soft furnishings, or left unattended in the cottage. They must be exercised
away from the properties and not foul public areas.
- Please leave the cottage clean and tidy on departure and turn your fridge
and freezer on to defrost.
- We regret that there is no facility for visitors to receive incoming
telephone calls except in an emergency when we will be pleased to pass on a
message. There is a site payphone for outgoing calls only.
- Your booking begins from 4.00 p.m. on the arrival date, and ends at 10.00 a.m.
on the date of departure. Please let us know if you cannot arrive before 5.30pm
(main season). If it is not possible to arrive on your changeover day, we will
need to be notified of the date and time of your arrival in advance. Out of
season please ring to arrange arrival details.
Remember - if you should have to cancel your holiday you still remain
liable for the cost of your holiday whatever the reason for cancellation.
Cancellation insurance is therefore strongly recommended in case the worst
should happen. (See note 3 for full details.)
